Job Title: Support Specialist 

Location: Easley, SC 

Department: Information Technology 

Reports To: VP of IT 

Job Summary: The Support Specialist is responsible for providing comprehensive technical support and maintenance services for all IT-related equipment at Patriot Hospice. This role involves ensuring the proper functioning of laptops, desktops, phones, printers, servers, routers, switches, firewalls, and other networking equipment. The Support Specialist plays a crucial role in maintaining the technology infrastructure and providing excellent support to staff, enabling them to deliver high-quality care. 

Key Responsibilities: 

• IT Equipment Installation and Setup: 

• Install and configure laptops, desktops, printers, phones, and other IT equipment for staff use.

• Set up and maintain servers, routers, switches, and firewalls. 

• Maintenance and Repair: 

• Perform routine maintenance on IT equipment to ensure optimal performance. 

• Diagnose and repair hardware and software issues promptly. 

• Upgrade and replace hardware components as necessary. 

• Technical Support: 

• Provide first and second-level technical support and assistance to hospice staff for all IT-related issues. 

• Troubleshoot and resolve problems with software, hardware, and network connectivity. 

• Assist with user training on IT systems, software, and best practices. 

• Network Administration: 

• Monitor and maintain network infrastructure, including routers, switches, and firewalls. 

• Ensure network security and compliance with IT policies. 

• Assist with network troubleshooting and optimization. 

• System Administration: 

• Manage and maintain user accounts, permissions, and access rights. 

• Ensure proper configuration and deployment of IT systems and applications. 

• Support and maintain IT infrastructure for both on-site and remote staff. 

• Orientation and Staff Training: 

• Conduct IT orientation sessions for new hires to familiarize them with the organization's technology systems and protocols. 

• Develop and deliver ongoing training programs for staff to ensure they are proficient with IT systems and tools. 

• Create and update training materials, user guides, and documentation to support staff education. 

• Documentation and Reporting: 

• Maintain accurate records of IT installations, maintenance, and repairs. 

• Document and report any recurring issues or major repairs to the VP of IT. 

• Ensure compliance with IT policies and regulatory standards. 

Qualifications: 

• Associate's degree in Information Technology or related field; or equivalent technical training/certification. 

• Previous experience in IT support or related roles. 

• Strong technical, troubleshooting, and analytical skills.

• Experience with hardware and software maintenance. 

• Knowledge of network and system administration. 

• Excellent communication skills and ability to train users. 

• Valid driver’s license and reliable transportation. 

Physical Requirements: 

• Ability to lift and carry up to 50 pounds. 

• Frequent standing, walking, and bending. 

• Ability to travel to different hospice locations as needed. 

Work Schedule: 

• Monday through Friday, with occasional on-call duties as needed. 

Benefits: 

• Competitive salary 

• 401(k) plan 

• Health, dental, and vision insurance 

• Paid time off and holidays 

• Continuing education opportunities